Delete Your Account – Twin Hearts

Last updated: July 2026

This page explains how to request deletion of your Twin Hearts account and the personal data associated with it. Twin Hearts is operated by Dylan Ndengu, based in the Netherlands.

Option 1 — Delete from within the app

The fastest way to delete your account is directly in the Twin Hearts app:

Open the Twin Hearts app and make sure you are signed in.
Go to Settings (tap the settings icon on the Home screen).
Tap Delete account.
Confirm when prompted. Your account is then scheduled for deletion.

Option 2 — Request deletion by email

If you can no longer access the app, email us at hello@twin-hearts.com from the email address linked to your account and ask us to delete it. We will action your request within 30 days.

What gets deleted

When your account is deleted, the following personal data is permanently and irreversibly removed from our systems:

Your account details (name and email address) and your Firebase Authentication account.
Your pregnancy data stored in our database (Firestore), including due date, twin type, weight logs, blood pressure readings, symptoms, baby scan measurements, kick counts, journal entries, appointments and visit notes, contacts, tasks, and AI chat memory.

Sonogram images are stored only on your own device and are never uploaded to our servers; they are removed when you delete the app or clear its data.

Recovery window and retention

30-day recovery window. After you request deletion, your data enters a 30-day recovery period during which you can restore your account by signing back in. After 30 days, all your personal data is permanently and irreversibly deleted. No personal data is retained beyond this period, except where we are required to keep it to comply with a legal obligation.

Contact

If you have any questions about deleting your account or data, contact us:

Email: hello@twin-hearts.com
Privacy Policy: twin-hearts.com/privacy-policy.html